Crossroads Tech & Travel Group, Inc DBA Crossroads Technology

Website: crossroadstechnology.co

Effective Date: April 13, 2026

1. Acceptance of Terms

By engaging Crossroads Technology ("Company," "we," "us," or "our") for any services, purchasing hardware, or accessing our website at crossroadstechnology.co, you ("Client" or "you") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our services or purchase from us.

These Terms apply to all clients, customers, and individuals who access or use our services in any capacity.

2. Services Offered

Crossroads Technology provides the following services, each of which is subject to these Terms:

• IT Break/Fix Services: On-demand troubleshooting and repair of IT equipment and infrastructure.

• Managed Services: Ongoing monitoring, maintenance, and support of IT environments under a separate Managed Services Agreement (MSA).

• Hardware Sales: Sale of hardware products. No installation, configuration, or support services are included unless separately agreed upon in writing.

• Low Voltage Installation: Physical installation of structured cabling, networking infrastructure, security systems, and other low voltage systems.

• Vendor Management: Coordination and management of third-party technology vendors on behalf of the Client.

The specific scope, deliverables, pricing, and timeline for any engagement will be set forth in a separate Statement of Work (SOW), Service Agreement, or Purchase Order, which is incorporated into and governed by these Terms.

3. Quotes, Orders, and Agreements

All services and hardware purchases require a written quote, proposal, or service agreement approved by both parties. Verbal agreements are not binding. By signing, approving via email, or otherwise authorizing a quote or proposal, you agree to the scope of work and pricing described therein.

Crossroads Technology reserves the right to decline or discontinue any engagement at its sole discretion.

4. Payment Terms

4.1 Invoicing

Invoices are issued upon completion of services, delivery of hardware, or on the schedule specified in a Managed Services Agreement or Statement of Work.

4.2 Payment Due

Unless otherwise stated in writing, payment is due within 30 days of the invoice date.

4.3 Late Payments

Invoices not paid within the agreed timeframe may be subject to a late fee of 1.5% per month (18% annually) on the outstanding balance, or the maximum rate permitted by law, whichever is less.

4.4 Disputed Invoices

If you believe an invoice contains an error, you must notify us in writing within 10 business days of receipt. Undisputed portions of any invoice remain due by the original due date.

4.5 Suspension of Services

Crossroads Technology reserves the right to suspend services for any account with an outstanding balance past due by more than 30 days, without liability to the Client.

5. Hardware Sales

5.1 No Installation or Support Included

Hardware sold by Crossroads Technology is sold as-is unless a separate service agreement for installation or configuration has been executed. Hardware-only purchases do not include setup, installation, or technical support.

5.2 Manufacturer Warranties

All hardware is sold subject to the manufacturer's warranty. Crossroads Technology makes no additional warranties beyond those offered by the manufacturer. Warranty claims must be directed to the manufacturer unless otherwise agreed in writing.

5.3 Returns and Restocking

Hardware returns are subject to manufacturer return policies and may be subject to a restocking fee. Special-order or custom-configured hardware may be non-returnable. Return requests must be submitted within 15 days of delivery.

5.4 Title and Risk of Loss

Title and risk of loss for hardware pass to the Client upon delivery to the Client's designated location or upon pickup, whichever occurs first.

6. Low Voltage Installation

6.1 Site Conditions

The Client is responsible for ensuring that the installation site is accessible, safe, and compliant with applicable local codes and regulations. Crossroads Technology is not responsible for delays or additional costs caused by site conditions that were not disclosed prior to commencement of work.

6.2 Permits and Compliance

The Client is responsible for obtaining any necessary permits unless otherwise agreed in writing. Crossroads Technology will use reasonable care to ensure installations meet applicable industry standards; however, the Client remains responsible for ensuring compliance with local building codes.

6.3 Damage to Existing Infrastructure

Crossroads Technology will take reasonable precautions to avoid damage to existing structures, cabling, or systems. We are not liable for pre-existing conditions or concealed infrastructure not disclosed prior to installation.

7. Managed Services

Managed Services engagements are governed by a separate Managed Services Agreement (MSA), which will detail service levels, response times, scope of monitoring, and specific terms. In the event of a conflict between the MSA and these Terms, the MSA shall govern.

8. Vendor Management

When Crossroads Technology manages third-party vendors on the Client's behalf, the Client acknowledges that:

• We act as an intermediary and are not responsible for the performance, delivery, or quality of services provided by third-party vendors.

• The Client remains ultimately responsible for all third-party vendor contracts, fees, and obligations.

• Crossroads Technology will communicate and coordinate in good faith but cannot guarantee vendor outcomes.

9. Client Responsibilities

The Client agrees to:

• Provide timely access to systems, facilities, personnel, and information reasonably required to perform the services.

• Maintain current, compliant software licenses for all systems we are asked to support.

• Ensure that appropriate data backups are in place prior to any service engagement. Crossroads Technology is not responsible for data loss.

• Notify Crossroads Technology of any known hazards, restrictions, or conditions relevant to the engagement.

10. Confidentiality

Each party agrees to keep the other's confidential and proprietary information strictly confidential, and not to disclose it to any third party without prior written consent, except as required by law. This obligation survives the termination of any service agreement.

Crossroads Technology will not sell, rent, or trade Client information to third parties.

11. Intellectual Property

Unless otherwise agreed in writing, all work product, documentation, configurations, and custom deliverables created by Crossroads Technology remain the intellectual property of Crossroads Technology until full payment has been received, at which point ownership transfers to the Client.

Pre-existing intellectual property of either party remains the property of that party.

12. Limitation of Liability

To the fullest extent permitted by law:

• Crossroads Technology's total liability for any claim arising out of or related to services or hardware provided shall not exceed the total amount paid by the Client for the specific service or product giving rise to the claim in the 12 months preceding the claim.

• Crossroads Technology shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of data, loss of revenue, loss of business, or downtime, even if advised of the possibility of such damages.

• Crossroads Technology is not liable for failures, outages, or damages caused by third-party products, services, or infrastructure beyond our reasonable control.

13. Disclaimer of Warranties

Except as expressly stated in a written agreement, all services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

14. Indemnification

The Client agrees to indemnify, defend, and hold harmless Crossroads Technology and its employees, contractors, and agents from and against any claims, damages, liabilities, and expenses (including reasonable attorney's fees) arising out of:

• The Client's misuse of services or hardware;

• The Client's violation of these Terms;

• Any third-party claims related to the Client's business operations or data.

15. Termination

15.1 By the Client

The Client may terminate a service engagement with 30 days' written notice, unless a different notice period is specified in a separate agreement. The Client remains responsible for all fees incurred prior to the effective termination date.

15.2 By Crossroads Technology

Crossroads Technology may terminate services immediately and without liability if the Client breaches these Terms, fails to pay outstanding invoices, or engages in conduct that is unlawful or harmful.

15.3 Effect of Termination

Upon termination, all outstanding balances become immediately due and payable. Any provisions that by their nature should survive termination (including payment obligations, confidentiality, and limitation of liability) will survive.

16. Force Majeure

Crossroads Technology shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, supply chain disruptions, government actions, labor disputes, or internet outages.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States and the state in which Crossroads Technology is principally located, without regard to conflict of law principles.

Any disputes arising under these Terms shall first be subject to good-faith negotiation between the parties. If unresolved after 30 days, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association (AAA). The prevailing party shall be entitled to recover reasonable attorney's fees and costs.

18. Changes to These Terms

Crossroads Technology reserves the right to update or modify these Terms at any time. Updated Terms will be posted at crossroadstechnology.co with a revised effective date. Continued use of our services following notification of changes constitutes acceptance of the updated Terms.

19. Entire Agreement

These Terms, together with any applicable Statements of Work, Managed Services Agreements, or Purchase Orders, constitute the entire agreement between Crossroads Technology and the Client with respect to the subject matter herein, and supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral.

20. Contact Information

For questions regarding these Terms and Conditions, please contact us at:

Crossroads Technology Website: crossroadstechnology.co Email: [email protected]

These Terms and Conditions were last updated on April 13, 2026.